Return and Exchange Policy

Product Appreciation Period:

Except for products that are perishable, have a short shelf life (expiring at the time of return/cancellation), customized products, current newspapers, periodicals or magazines, unsealed audio-visual products or computer software, game point cards, other point cards, unsealed personal hygiene products, and other goods not subject to the 7-day appreciation period according to the "Guidelines for the Application of Reasonable Exceptions to the Right to Cancel Distance Transactions," you have a 7-day product appreciation period (including holidays) from the date the product arrives in your hands.

If you need to return an item, please contact customer service within 7 days of receiving the product and provide your "name," "contact number," "name of the returned product," "reason for return, and photos." Customer service will assist you with the return or exchange process upon receipt of your information.

Customer Service Hotline: 02-8992-3373

LINE ID: @699fayrw

Email: bay@coworker.com.tw

Return Instructions:

Returned products must be unused and free from stains or defects caused by non-human factors. The 7-day appreciation period protected by the Consumer Protection Act is solely for you to consider and confirm whether the product meets your needs, not a trial period for the product. If this store has advised you, please retain the complete original packaging (including the outer carton), otherwise returns will not be accepted.

Returns are not accepted under the following circumstances:

• ＊ Beyond the 7-day product appreciation period.
• ＊ The product has been unsealed and used, or damaged due to human factors, such as: stains, malfunctions, damage, wear, scratches, scrapes, dirt.
• ＊ The packaging of the returned product is incomplete or damaged, or the invoice or accessories are missing.
• ＊ Malicious or excessive returns.

Return Process:

Contact customer service → Confirm eligibility for return → Prepare the complete product and invoice → Provide recipient time, contact information, and address → The logistics company entrusted by the store will pick up the item.

Refund Explanation:

For credit card payments: Once the return is confirmed successful, the payment will be refunded directly to the original credit card account.
For convenience store code payments: Once the return is confirmed successful, the refund will be transferred to the bank account you provide.

Exchange Instructions:

Exchanged products must be unused and free from stains or defects caused by non-human factors. If this store has advised you, please retain the complete original packaging (including the outer carton), otherwise exchanges will not be accepted.

Exchange Process:

Please contact customer service to discuss the most suitable exchange solution.